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    • Has my order been shipped out yet?

      As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account here.

    • I have received a faulty item

      We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

      We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative or refund arranged for you.

    • I have received an incorrect item in my order

      If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team who will sort it out for you as soon as possible.

    • UK standard delivery

      You will receive your delivery within 5 working days after you place your order (please note Saturday and Sunday are not classed as working days).

      The cost of UK Standard Delivery is £4.95 and your order will be sent out via the most suitable carrier. Your order can be delivered anytime between 8 am and 8 pm and a signature may be required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

      Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

    • UK next day delivery

      The following are details of our UK Next Day Delivery service:

      The cost of UK Next Day Delivery is £7.95. If you order by 12 pm, Monday to Thursday, you will receive your goods the next day when selecting this delivery option.

      If you order up to 12 pm on Friday, you will receive your goods on the Monday. If you order anytime after 12 pm Friday, Saturday or Sunday, you will receive your goods on the Tuesday.

      Any orders placed on a Bank Holiday will be delivered 2 working days later. We do not deliver on a Bank Holiday.

      A tracking link for your order will be emailed to you allowing you to follow it all the way to your front door.

      Our carrier will deliver your parcel between 8 am and 8 pm. A signature may be required on receipt. If you are not around to receive your parcel, a ‘calling card’ will be posted through your door asking you to collect your parcel from the local depot or to arrange redelivery.

    • International delivery information

      We offer a choice of both International Standard and International Express delivery.

      For International Express we ship by DHL who provide tracking information on your parcels progress. When using International Standard, once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

      In some locations, International Standard may not be available and you will need to select International Express as your delivery option.

      Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.

      Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

      If you aren't available when your parcel is delivered, the courier will leave a calling card with instructions on how to pick it up.

      All "Free Delivery" offers will be sent by International Standard (where applicable) unless stated otherwise.

    • International delivery destinations

      Please look at our delivery section for more information about countries we deliver to.

    • How does your delivery service work?

      We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use different couriers to deliver goods to all over the world.

      For all UK Standard and Next Day Delivery we use Royal Mail.

      For all international express orders (Europe & Rest of World) we use DHL and can track your order right up to the delivery to your door. Please note that for International Standard a tracking service is not available.

      You can review our delivery options in more detail so you choose the one that best suits what you need.

    • Will I be charged customs and import charges?

      Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

      It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

    • Do you deliver to my work address?

      We can deliver to your permanent residential address or your place of employment .

      If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!

    • Our returns policy

      It's important to us that you're completely satisfied with your purchase and we accept returns within 7 days after receipt of your delivery. Returned items must be unworn and sent back in their original packaging, with all tags attached.

      To return an item, please complete the returns form on your delivery note marking the items you are returning, the reason code for returning it and what you would like in exchange or if you request a refund. Enclose the completed returns form with the items you are returning and attach the returns address label provided onto your package.

      You may use any shipper you like, but we recommend purchasing tracking and insurance, as we cannot be responsible for lost return shipments. Aab UK Limited will not refund any goods that have either been signed for by a customer at the delivery address stated on the original order or for items returned to us which are lost in the post and are not accompanied by a tracking number.

      Goods are returned to Aab UK Limited at your own expense. We will send your exchange item to you by Recorded Delivery at no extra charge.

      Once we receive your package, please allow up to 14 days for processing. An email notification will be sent when your refund or exchange has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non- refundable. International customers are advised that Aab UK Limited will not refund any charges/tax you may incur when returning goods.

      Full refund of the cost of the goods is wholly conditional upon goods being returned in the original packaging and in a re-sellable condition. Refunds will be authorised only after a full inspection of the goods by our Returns department.

    • How do I return an existing item?

      To return an item, please complete the returns form on your delivery note marking the items you are returning, the reason code for returning it and what you would like in exchange or if you request a refund. Enclose the completed returns form with the items you are returning and attach the returns address label provided onto your package.

      You may use any shipper you like, but we recommend purchasing tracking and insurance, as Aab UK Limited cannot be responsible for lost return shipments. Aab will not refund any goods that have either been signed for by a customer at the delivery address stated on the original order or for items returned to us which are lost in the post and are not accompanied by a tracking number.

      Goods are returned to Aab UK Limited at your own expense. We will send your exchange item to you by Recorded Delivery at no extra charge.

      Once we receive your package, please allow up to 14 days for processing. An email notification will be sent when your refund or exchange has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non- refundable. International customers are advised that Aab UK Limited will not refund any charges/tax you may incur when returning goods.

    • My return was processed but I wasn't refunded my delivery charge

      We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled before the item was shipped out or if the entire order was faulty.

      For more information on our Returns Policy, just click here.

    • I have been refunded the incorrect amount

      We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Care Team who will try and rectify it for you as soon as possible.

      The following may affect the amount you have been refunded:

      The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.

      Any discounts that were applied at the time of sale, which may not now be applicable.

    • Have you received my returned goods?

      As soon as your return has been processed, you'll receive an email confirming your exchange or the amount refunded back to you.

      In the unlikely event that you don't receive this email within 14 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you.

      If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

    • I returned an item and it was incorrectly refunded or replaced

      We are really sorry if we made a mistake when processing your request!

      If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.

      If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Care Team so we can rectify it for you.

    • Can I return unwanted items that were bought using a gift voucher?

      Your right to return an item remains exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two.

      For your convenience, we'll refund anything you paid for with your debit/credit card first, and then send you a new code for any outstanding gift voucher credit you are owed.

    • How do I search for a product?

      There are a number of ways you can search for a product until you find exactly what you're looking for.

      The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section, spilt into either product types e.g. Abayas, Scarves and/or Accessories.

      Alternatively, if you know exactly what you want, just type in the product name into our search facility [top right of the Website] and we will find you everything related to your specific search.

      Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.

    • Do you have a catalogue I can buy from?

      We do not produce a catalogue but instead focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week. We believe that the images and information we can give online is so much more than we could offer you in a catalogue. We also feel it's better for the environment too.

      If you are concerned about whether buying online is secure, please be rest assured that as an online retailer we want you to have total peace of mind when shopping with us and that's why we invest time and money in making sure we use systems and software that protect your purchase.

    • I have ordered something but have previously seen on your website at a different price.

      From time to time we may offer promotional offers or adjust pricing in response to stock and demand from customers. It's our general view not to refund the difference.

    • Do I need to create an account to shop with you?

      Simple answer - yes.

      Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and (the best part) exclusive discounts and special offers.

      Just click on the type of item you want from the list on the left side of the screen, then refine your search according to colour, size, price, until you find exactly what you're looking for .

      You can sign up right now, or you can start shopping straight away and set your account up when you check out.

      Just follow the easy steps on screen and remember to have your payment and address details to hand.

    • Do you have a size guide?

      Check out our Size Guide for measurements and fitting tips, to help you choose the size that fits you perfectly.

      We have tried to provide as much sizing information as possible in our Size Guide but do understand that getting the right size for you is so important so if you require any further information on Sizing and Care, please do not hesitate to contact our Customer Care Team with your query.

    • Can you give me more information on your products?

      We try to publish as much useful information as we can about all our products, to help you buy the products that will suit you best.

      The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

      If there is any further information you require about a product then please feel free to contact our Customer Care Team and we'll be happy to help you.

    • How do I sign up for the AAB newsletter?

      Click here to go back to the Homepage of our website and sign up to the newsletter straight away.

    • How do I pay for my order?

      We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

      Payment options

      All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

    • What currencies can I use?

      If you choose your preferred currency from the list in the top of the page, all of our prices will be displayed in that currency.

      UK Pound Sterling (GBP)
      US Dollar (USD)
      Canadian Dollar (CAD)
      Euro (EUR)
      Malaysian Ringgit (MYR)
      Australian Dollar (AUD)
      Singapore Dollar (SGD)
      Indonesian Rupiah (IDR)
      UAE Dirham (AED)
      Saudi Riyal (SAR)
      Russian Ruble (RUB)
      Egyption Pounds (EGP)

    • When will I be charged?

      If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

      If your card is not authorised, payment will not be taken and you will receive a message on screen that the payment has not been successful. Most of the time, the card issuer or the payment merchant will not notify us as to the reason whay they wouldn't authorise the payment.

      Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised. Please remember that most times, a simple spelling error of the card holder's name or incorrect entry of address details can lead to a card not being authorised for payment.

    • How do I change details on my AAB account?

      Once you have signed up, you'll be able to log into your Account anytime you want. This is where you go if you want to change your password, email address and delivery info.

      If you haven't visited us in a while, it's worth checking your Account to make sure all your details are up to date.

    • I have a promotion code. How do I use it in paying for goods?

      Simply enter your promotion code at the shopping basket in the promotion code box which is found under the order total then click on 'Update Basket'.

      Please note only one discount offer can be used per order.

      Please always check further terms and conditions supplied with the code.

    • My promotion code is not working

      Please note only one discount offer can be used per order. If your code isnt working you may contact our Customer Care Team who will look into this and if need be generate a new code for you.

    • Buying a gift voucher

      Our gift voucher section is under construction and this section will be updated soon.

    • Using a gift voucher

      Our gift voucher section is under construction and this section will be updated soon.

    • Can I send a paper a gift voucher?

      Our gift voucher section is under construction and this section will be updated soon.

    • What can I do if my recipient has not received their gift voucher?

      Our gift voucher section is under construction and this section will be updated soon.

    • Can I ammend or cancel my order?

      You can cancel or amend an order once it has been submitted; this includes changing the size/colour of an item, removing an item or changing the delivery address so long as the goods have not been despatched.

      Just let us know in writing [email is fine], quoting the order number.

    • How do I cancel my order under the distance selling regulations?

      Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

      In this case we will issue you with a full refund (excluding the cost of shipping) however you will need to return the entire order at your cost if you have already received them.

      In all cases, the goods must be in their original condition and will be inspected on their return.

      If you decide to cancel your order with Aab, you must let us know in writing [email is fine], quoting the order number.

    • Do you have an ethical sourcing policy?

      We have a responsibility to our customers and community to ensure that the items produced by Aab are done so under acceptable conditions and in an ethical way. This means that we can attest to the fact that they have been produced:

      • Lawfully, through fair & honest dealing;
      • Without exploiting the people who made them;
      • Strictly withouth the use of child labour;
      • In decent working conditions;
      • Without damaging the environment
    • Will an item be restocked?

      Due to the exclusivity of some designs and the fact that we do not mass produce our products, we tend not to re-stock an item once it's sold out.

      If you need something in a hurry, we've probably got similar items in stock, so you could always try our search engine, then using the 'Refine' facility on the left hand side.

      If you haven't given up hope on this item you may want to keep a look out for it on the site in case we do decide to re-stock it again or someone has recently purchased it and decided it wasn't suitable then returned it!

    • I am having trouble with my shopping basket

      If you are having problems, get in touch with our Customer Care Team, who will be able to help you. To help us solve the issue for you, please include as many details as possible about your problem.

    • I cannot sign into my account

      When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.

      If you can't remember your password, just type your email address and click on 'Forgotten your Password' box on the sign-in page, and we'll send you a new password.

      You can change your password, main email address or any of your other details at any time just by signing in to My Account.

    • I am not receiving your newsletters

      If you are not receiving our emails or our regular newsletter, you could be missing out on exclusive offers.

      One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. To stop this from happening, please add 'enquiries@aabuk' to your email address book, then emails from us should come through just fine.

      If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with Customer Care, and we'll do our best to sort it out for you.

    • Is it safe to order online?

      Shopping online with Aab is safe. We use one of the largest and most trusted payment system providers in the world to process all customer transactions. In addition to this we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

      Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

      Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.

      Data Integrity - this checks the data being transferred to ensure it has not been altered.

    • My payment has been declined

      Don't worry – This can happen for a number of reasons.

      Check again the details you entered match your card details such as the start date and card type and that your billing address is the same one the card is registered to.

      If the problem persists, enter the details of another card and try that.

      If you feel you aren't getting anywhere then contact our Customer Care Team who will try to advise you further.

    • I have sent an email to customer care and have not received a reply

      There may be a number of reasons you're not receiving emails from us. When you sign up and place an order you will receive a variety of emails which include Aab Newsletters, Order and Return Confirmation emails and responses from our Customer Care Team.

      We recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. If this is not the case, then we may have the incorrect email address registered for you. Please check your account details to ensure your email address is spelt correctly and it's your valid email address.

    • E-customer care team

      We want our customers to have a great shopping experience, but we realise that from time to time things can go wrong. If they do, we've made sure you can find any information you need as quickly and easily as possible in our Help and Contact section which is specially designed to help you find answers to commonly asked questions.

      In the event you don't find the answer you're looking for, then our Customer Care Team are on hand to help. Simply email them via Contact Us.

      Once we recieve your query, we'll look into it straight away and get back to you within one working day.

    • Partnership/commercial enquiries

      For all commercial and partnership enquires please email us at enquiries@aabuk.com.

    • How do I search for a product?

      There are a number of ways you can search for a product until you find exactly what you're looking for.

      The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section, spilt into either product types e.g. Abayas, Scarves and/or Accessories.

      Alternatively, if you know exactly what you want, just type in the product name into our search facility [top right of the Website] and we will find you everything related to your specific search.

      Once you have found what you want, click 'add to bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details.

    • How do I sign-up for the AAB newsletter?

      Click here to go back to the Homepage of our website and sign up to the newsletter straight away.

    • Do you have a shop?

      Aab products are available through a select number of shops and boutiques. To view the nearest shop to you carrying our range please go to the Stockists section.

    • What makes your product different to other websites selling abayas, and why do they cost more?

      There are many companies that do sell Abayas at a lower price range which offer varying levels of quality and service. Aab is a company that uses only natural fibres of the highest quality and the process from fabric selection, to cutting, designing and producing the garment is not something that is taken lightly. A lot of care, attention and detail is put into our products which we do not ‘mass produce'. Mass produced products in cheaper materials will inevitably bring the price down.

    • Do you have an ethical sourcing policy?

      We have a responsibility to our customers and community to ensure that the items produced by Aab are done so under acceptable conditions and in an ethical way. This means that we can attest to the fact that they have been produced:

      • Lawfully, through fair & honest dealing;
      • Without exploiting the people who made them;
      • Strictly withouth the use of child labour;
      • In decent working conditions;
      • Without damaging the environment
    • If your order is wrong or faulty

      Send us an email using our Contact Form, we'll reply within two working days and send the right item out to you on the next available service.

    • If you want to change or return something

      If you don't like your purchase or it doesn't fit, just send it back to us within 7 days. We'll ship you a different size or colour, or process a refund after receiving your return.

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Contact Aab on +44 (0) 208 684 7653. Monday to Friday, between 10am to 5pm

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